Privacy Policy

• Intake forms and prep questionnaires. Your name, email address, and the personal information you choose to share about your situation, relationships, and goals. Used solely to deliver the service you have purchased.
• Payment. Processed securely through Stripe. We do not store your payment card details.
• Email correspondence. Retained for the purposes of responding to your enquiry and maintaining a record of our communication.
• Website visits. Anonymised analytics data to understand how visitors use the site. This data does not identify you personally.
• Typeform submissions. Our intake forms and prep questionnaires are hosted on Typeform, which processes your data in accordance with their own privacy policy.
• Zoom sessions. Live coaching sessions are conducted via Zoom. No sessions are recorded without your prior written consent.
• Voxer for Morning of Clarity. Voice messages exchanged during The Morning of Clarity are transmitted via Voxer.
• Telegram for Immersion support. Between-session voice message check-ins for Immersion clients are conducted via Telegram.

• To deliver the service you have purchased.
• To communicate with you about your booking, scheduling, and delivery of your service.
• To maintain accurate records of our engagement in accordance with our professional and legal obligations.
• To improve the quality of our services based on anonymised, non-identifiable feedback and usage patterns.

We do not use your personal data for automated decision-making or profiling. We do not sell, rent, or share your personal data with third parties for marketing purposes.

• Contract performance. Processing is necessary to deliver the service you have purchased.
• Legal obligation. We retain certain records to comply with HMRC requirements and applicable UK law.
• Legitimate interests. We process anonymised website analytics data to understand how our site is used. You may object to this processing at any time by contacting hello@elegantinterruption.com.

All materials related to your engagement, including intake form submissions, session correspondence, voice message exchanges, written summaries, and any other engagement materials, will be stored securely and privately for a period of six years from the date of your engagement, after which they will be permanently deleted. During this time they will not be accessed, shared, or used for any purpose. They are held solely to maintain a complete and accurate record of your engagement in accordance with standard professional practice.

Basic transactional and payment records will be retained for six years in accordance with HMRC requirements. Email correspondence will be retained for six years. At the end of each retention period, all relevant data will be permanently and securely deleted.

We treat all personal information shared with us as strictly confidential. The content of your intake forms, session materials, and personal circumstances will never be shared with any third party without your explicit consent, except where required by law or where disclosure is necessary to prevent harm.

We may refer to anonymised, non-identifiable themes from our work for educational or marketing purposes. No personally identifiable information will ever be used without your express written permission.

• Stripe — payment processing. PCI-DSS compliant.
• Typeform — intake form and questionnaire hosting.
• Zoom — live session delivery. No sessions recorded without prior written consent.
• Voxer — voice messaging for The Morning of Clarity.
• Telegram — voice message support for Immersion clients.
• Netlify — website hosting.

We do not share your personal data with any other third parties. We do not use advertising networks, remarketing tools, or social media tracking pixels on this website.

Our website uses essential cookies necessary for the website to function, and anonymised analytics cookies to understand how visitors interact with the site. No personally identifiable information is collected through analytics cookies. You can change your cookie preferences at any time by clearing your browser cookies and revisiting the site.

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or disclosure. Payment transactions are encrypted using SSL technology through Stripe. While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure.

We are based in the United Kingdom. If you are accessing our services from outside the UK, your data may be transferred to and processed in the UK. The UK has been recognised as providing an adequate level of data protection for personal data received from the European Economic Area. Where any of our third party processors transfer data outside the UK or EEA, they do so in accordance with applicable data protection law.

• The right to access. You may request a copy of the personal data we hold about you.
• The right to rectification. You may ask us to correct any inaccurate or incomplete data.
• The right to erasure. You may ask us to delete your personal data where permitted by law and consistent with our professional record-keeping obligations.
• The right to restrict processing. You may ask us to restrict how we use your data in certain circumstances.
• The right to data portability. You may request your data in a commonly used, machine-readable format.
• The right to object. You may object to processing where we rely on legitimate interests. This applies to anonymised website analytics and does not affect data processed under contract performance.

To exercise any of these rights, contact us at hello@elegantinterruption.com. We will respond within one calendar month at no charge. If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us at hello@elegantinterruption.com and we will delete it promptly.

Our website may contain links to external websites. Once you leave elegantinterruption.com, this Privacy Policy no longer applies. We encourage you to read the privacy policies of any external sites before submitting personal data.

We may update this Privacy Policy from time to time. The current version will always be available at elegantinterruption.com/privacy-policy. We will update the version date at the top of this page whenever changes are made.

Caroline Diana Bobart — Elegant Interruption
hello@elegantinterruption.com
www.elegantinterruption.com — United Kingdom