Terms and Conditions

By completing and submitting any intake form, prep questionnaire, or application form and checking the agreement checkbox, or by signing a separate coaching agreement where applicable, you confirm that you are 18 years of age or older, that you have read and understood these Terms in full, and that you agree to be bound by them.

Before you complete your purchase, please note the following as required by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

• The services offered are as described on the relevant pages at elegantinterruption.com and in any associated information sheets or agreements provided to you.
• The total price for each service is stated on the relevant sales page or in your individual agreement at the time of purchase, inclusive of any applicable taxes.
• Payment terms vary by service and are set out in full in Clause 4.
• Your statutory cancellation rights and the circumstances in which they are modified or do not apply are set out in Clause 5.
• Caroline Diana Bobart can be contacted at [email protected].

3.1 The Dynamic Brief

A bespoke, personalised advisory service created entirely to your individual specification. Upon receipt of your completed intake form and payment, Caroline will create a Dynamic Brief specific to your situation, comprising a private audio recording of between twenty and forty minutes and a written summary of the core dynamic and central insight. Delivered within 48 hours of receipt of a complete intake submission and confirmed payment. Each Dynamic Brief is entirely unique and cannot be replicated, resold, or provided to any other individual.

3.2 The Morning of Clarity

A real-time, three-hour voice messaging exchange conducted via the Voxer application during a mutually agreed morning window. All submissions are reviewed by Caroline prior to scheduling. Confirmation of your booking and a payment link will be sent by email within one working day of receipt of your completed prep questionnaire, where Caroline is satisfied the service is appropriate for your situation.

3.3 Alchemy

A six-session coaching package delivered over six to twelve weeks via Zoom, including one 90-minute session and five 60-minute sessions, together with access to a shared online journal throughout the engagement. Subject to an application and screening process. Full details will be confirmed in your individual agreement prior to commencement.

3.4 Immersion

An eight-month private coaching engagement comprising eight 60-minute sessions delivered via Zoom, approximately one per month, together with daily voice message check-in support via Telegram between 9am and 5pm GMT/BST, Monday to Friday, excluding UK public bank holidays. Voice message support may be temporarily suspended or reduced due to planned holiday with a minimum of seven days written notice, or unforeseen health or family circumstances with notice given as soon as reasonably practicable, subject to a maximum of 14 consecutive calendar days on any single occasion and 28 cumulative calendar days across the contract term. Any days lost beyond these thresholds will be added to the fixed end date of the agreement at no additional cost. Subject to an application and screening process.

3.5 The Executive Relational Clarity Intensive

A four-month private advisory engagement comprising eight 60-minute sessions delivered fortnightly via Zoom, together with bounded between-session voice message support for high-pressure situations requiring immediate clarity. Application-based and subject to Caroline's assessment of fit. Application does not assume acceptance. Full details will be confirmed in your individual agreement prior to commencement.

4.1 Pricing

• The Dynamic Brief: £397, payable in full at intake form submission.
• The Morning of Clarity: £550, payable in full prior to scheduling via payment link sent following Caroline's review of your submission.
• Alchemy: £1,200, payable in full prior to commencement or by arrangement as stated in your individual agreement.
• Immersion: £9,600 payable as £1,200 per month for eight months, invoiced on the agreed date each month via Stripe.
• The Executive Relational Clarity Intensive: £10,000 for four months, payable by arrangement as stated in your individual agreement.

4.2 Payment is required in full, or in accordance with the agreed payment schedule, prior to the commencement of any service. No work will begin and no session will be scheduled until payment has been received and confirmed.

4.3 Prices are stated in British Pounds Sterling. International clients are responsible for any currency conversion fees applied by their payment provider.

4.4 For monthly payment plans, if you fail to pay on the due date, Caroline reserves the right to charge interest at 4% above the base rate of Lloyds Bank, accruing daily and compounded quarterly, and to suspend all services until payment is made in full.

4.5 Caroline reserves the right to adjust pricing for new bookings at any time. The price confirmed in your booking or individual agreement applies to your engagement.

5.1 The Dynamic Brief — cancellation rights do not apply

The Dynamic Brief is a bespoke, personalised service created entirely to your individual specification. Under Regulation 28(1)(b) of the Consumer Contracts Regulations 2013, the statutory right to cancel within 14 days does not apply. By submitting your intake form and completing payment, you acknowledge that your statutory right to cancel does not apply and that your purchase is non-refundable.

5.2 The Morning of Clarity — express waiver

You have a statutory right to cancel within 14 days of the contract being concluded. However, by submitting your prep questionnaire and checking the agreement checkbox, and by proceeding to payment upon receipt of Caroline's confirmation, you expressly request that scheduling and preparation work commence immediately. You acknowledge that once the service has commenced or been scheduled to commence at your request, your right to cancel will be lost.

5.3 Session cancellation and rescheduling

For all services involving live sessions, either party may cancel a scheduled session by giving no less than 48 hours written notice by email. If Caroline cancels a session it will be rescheduled at the earliest mutually convenient time. If you cancel with less than 48 hours notice or fail to give notice, Caroline is not obliged to reschedule and no refund will be issued.

5.4 Early termination — Alchemy, Immersion, and The Executive Relational Clarity Intensive

By signing your individual coaching agreement or confirming your booking in writing, you expressly request that Caroline begin work on your engagement immediately, including scheduling, preparation, and reserving your place in her calendar. You acknowledge that by doing so your statutory right to cancel within 14 days is lost from the point the engagement commences.

Either party may terminate an ongoing engagement by giving two weeks written notice by email. In the event that you choose to terminate before the agreed end date, the full outstanding balance of the total package price becomes immediately due and payable. No refund will be issued in respect of any payments already made. This applies regardless of the reason for termination.

Where Caroline terminates an engagement due to circumstances within her control, a pro-rata refund of any prepaid sessions not yet delivered will be issued within 14 days.

5.5 General non-refundable policy

All purchases are non-refundable except as expressly set out in Clauses 5.4 and 5.6.

5.6 Caroline's inability to deliver

In the unlikely event that Caroline is unable to deliver a service due to circumstances within her control, a full refund will be issued within 14 days, or an alternative arrangement will be agreed with you.

5.7 Statutory rights

Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited or excluded by law.

5.8 Model cancellation notice

Where a statutory right to cancel applies, you may cancel by contacting Caroline in writing at [email protected] within the applicable cancellation period, stating your name, the service purchased, the date of purchase, and your wish to cancel.

Caroline reserves the right to decline to provide any service where, following review of your submission or application, she does not consider the service appropriate for your situation. In such circumstances, where payment has already been taken, a full refund will be issued within 14 days. Where payment has not yet been taken, no charge will apply.

7.1 The services provided by Caroline Diana Bobart draw upon more than two decades of private practice and a deep pattern recognition in human dynamics. They are advisory and insight-based in nature.

7.2 The services are not a substitute for professional psychological, psychiatric, medical, legal, or financial advice. Caroline is not a licensed therapist, psychologist, or medical professional. Nothing communicated during or arising from these services constitutes clinical diagnosis, medical advice, legal counsel, or financial guidance.

7.3 You retain full responsibility for any decisions, actions, or changes you make as a result of engaging with these services.

7.4 Caroline makes no guarantee of specific outcomes, results, or transformations. Results described in testimonials and marketing materials reflect individual experiences and are not guaranteed.

7.5 Coaching and advisory services are currently unregulated in the United Kingdom. Caroline's approach draws on over two decades of private practice and specialist training in human dynamics and deep pattern recognition.

8.1 Caroline treats all information shared by clients as strictly confidential. Your intake submissions, session content, and personal circumstances will not be shared with any third party without your explicit consent, except where required by law or where disclosure is necessary to prevent harm.

8.2 Caroline may refer to anonymised, non-identifiable themes from her client work for educational or marketing purposes. No personally identifiable information will ever be used without your express written permission.

9.1 All recordings, written summaries, journal content, and any other materials delivered to you are for your personal use only.

9.2 You may not use any materials delivered to you for commercial purposes without Caroline's prior written consent. You may not make any audio or visual recording of any session without Caroline's prior written consent.

9.3 You are asked not to share the specific content of recordings, written summaries, or voice message exchanges with any third party. The insight delivered is calibrated precisely for you. Once shared, it enters a different dynamic entirely, and the clarity it was designed to bring you can become obscured rather than deepened.

9.4 All content, frameworks, recordings, written materials, and methodologies delivered by Caroline Diana Bobart remain her intellectual property at all times. Your purchase grants you a personal, non-transferable, non-exclusive licence to use the materials delivered to you for your own private benefit only.

10.1 You agree to provide honest, accurate, and complete information in your intake form, prep questionnaire, or application.

10.2 You agree to approach the process with openness and to take full responsibility for how you receive, interpret, and act upon the insights offered.

10.3 For services involving live sessions, you agree to attend sessions on time and to give the required notice for any cancellations in accordance with Clause 5.3.

10.4 For The Morning of Clarity, you agree to download the Voxer application prior to your scheduled morning and to be available and responsive during your agreed session window.

10.5 For Immersion, you agree to download and use the Telegram application for voice message support between sessions.

10.6 You agree not to behave in a manner that is abusive, threatening, or otherwise inappropriate toward Caroline. Caroline reserves the right to terminate any session or engagement immediately in the event of such behaviour. In such circumstances no refund will be issued and for ongoing packages the full outstanding balance remains due.

11.1 To the fullest extent permitted by applicable law, Caroline Diana Bobart shall not be liable for any indirect, consequential, incidental, or special damages arising from or related to the services provided.

11.2 Caroline's total aggregate liability for any and all claims shall not exceed the total amount paid by you for the specific service or engagement in question.

11.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

11.4 Caroline shall not be liable for any failure or delay in performance arising from circumstances beyond her reasonable control.

12.1 Caroline Diana Bobart processes your personal data in accordance with the UK GDPR and the Data Protection Act 2018. Full details are set out in our Privacy Policy at elegantinterruption.com/privacy-policy.

12.2 All materials related to your engagement will be stored securely and privately for a period of six years from the date of your engagement, after which they will be permanently deleted.

12.3 You have the right to access or correct your personal data at any time by contacting [email protected].

13.1 If you are purchasing as a consumer you may have additional rights under the laws of your country of residence that these Terms do not override.

13.2 For clients based in the European Union: where a statutory right of withdrawal applies and has not been lost under Clauses 5.1, 5.2, or 5.4, you may exercise your right to withdraw within 14 days by contacting Caroline using the model notice set out in Clause 5.8.

13.3 For clients based outside the United Kingdom and European Union: your local consumer protection laws may apply in addition to these Terms.

The relationship between Caroline and the client is that of independent contractor. Nothing in these Terms shall render Caroline an employee, worker, agent, or partner of the client.

15.1 These Terms are governed by the laws of England and Wales.

15.2 In the event of a dispute, both parties agree to attempt resolution in good faith through direct communication in the first instance.

15.3 For UK clients, any unresolved disputes shall be subject to the jurisdiction of the courts of England and Wales.

15.4 For international clients, the courts of England and Wales shall have non-exclusive jurisdiction, subject to any mandatory consumer protection laws applicable in your country of residence.

A person who is not a party to these Terms shall not have any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.

Caroline reserves the right to update these Terms at any time. The version in effect at the time of your purchase governs that transaction. Updated Terms will be published at elegantinterruption.com with the date of revision.

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

These Terms, together with any individual coaching agreement or confirmation email provided to you, constitute the entire agreement between you and Caroline Diana Bobart with respect to the services purchased.

For any questions regarding these Terms, please contact Caroline at hello@elegantinterruption.com.